How to Implement the hap Values into Your Shifts

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At hap Solutions, our core values are the foundation of everything we do. They guide our decisions, shape our culture, and influence our interactions with one another. Our values are We Care, We Prepare, and We are Open. 

Here’s how you can implement these values into your shifts with us.


We care deeply about each individual who works with us. This means prioritising the well-being and satisfaction of our team members. Here’s how you can demonstrate care during your shifts:

  • Show Empathy: Be attentive to your colleagues’ needs and feelings. Offer support when someone is struggling or needs assistance.
  • Build Relationships: Take the time to get to know your coworkers. A friendly environment fosters better teamwork and collaboration.
  • Deliver Exceptional Customer Service: Always strive to exceed customer expectations. Be polite, responsive, and helpful, ensuring a positive experience for every customer.


Preparation is key to ensuring that every shift runs smoothly. At hap, we believe that preparing each individual for their shift sets the stage for success. Here’s how you can embrace this value:

  • Stay Informed: Familiarise yourself with the details of your shift, including your role, responsibilities, uniform and any special instructions.
  • Be Punctual: Arriving on time is crucial. It shows respect for your team and ensures that operations can go smoothly.
  • Equip Yourself: Before your shift begins, make sure you have all the necessary tools and equipment. Being prepared reduces stress and increases efficiency.

We’re OPEN

Openness and honesty are essential to building a trustworthy and transparent work environment. At hap, we are committed to being open with every member of our #hapstaff team. Here’s how you can incorporate this value into your shifts:

  • Communicate Clearly: Keep lines of communication open with your team and supervisors. Share important information promptly and listen actively.
  • Be Honest: If you encounter any issues or make a mistake, be upfront about it. Honesty allows for quick resolutions and builds trust.
  • Seek Feedback: Welcome constructive criticism and use it to improve. 

By incorporating these values into your daily work, you’ll contribute to the positive culture that makes hap Solutions a great place to work. 

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